Thank you for choosing Kieslect smartwatches. We are committed to providing transparent and reliable shipping services to ensure your order reaches you smoothly.

1. Order Processing
All orders are processed within 1-3 business days (excluding weekends and major U.S. holidays like Thanksgiving and Christmas). Processing includes order verification, quality inspection of your Kieslect smartwatch, and packaging preparation . You will receive an email confirmation once your order has been successfully processed.
For customized orders or peak seasons (e.g., Black Friday, Cyber Monday), processing time may extend by 1-2 business days. We will notify you via email if any significant delays occur.

2. Shipping Options & Delivery Timelines
We partner with reputable carriers including USPS, UPS, and DHL through Shopify Shipping to ensure reliable delivery .

3. Shipping Fees
Free for orders with a total value of $100 or more.
Shipping fees are automatically calculated at checkout based on your delivery address and selected shipping tier .

4. Shipment Tracking
Every Kieslect order includes full tracking functionality. Once your package is dispatched, we will send a shipment confirmation email containing your unique tracking number and a link to monitor real-time delivery status .

5. Customs, Duties & Taxes
For shipments within the United States (including territories), all prices displayed on our website include applicable sales tax based on your delivery state . However, note the following:
Alaska, Delaware, Montana, New Hampshire, and Oregon have no state sales tax, which will be reflected at checkout.
Some states (e.g., California, Colorado) may apply additional local taxes or tech-specific levies, which are calculated automatically at checkout .
Kieslect is not responsible for any unexpected taxes or fees imposed by local authorities after delivery.

6. Extended Delays
Occasionally, deliveries may be delayed due to factors beyond our control, such as severe weather, carrier disruptions, or customs inspections . In such cases:
We will notify you via email with updated delivery estimates.

7. Contact Us
For questions about shipping, please contact our U.S. customer support team:
Email: help@kieslect.com

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