Shipping Policy

Thank you for choosing Kieslect smartwatches. We are committed to providing transparent and reliable shipping services to ensure your order reaches you smoothly. This Shipping Policy outlines key details about our fulfillment process, delivery timelines, and related terms for shipments within the United States.

1. Order Processing

All orders are processed within 1-3 business days (excluding weekends and major U.S. holidays like Thanksgiving and Christmas). Processing includes order verification, quality inspection of your Kieslect smartwatch, and packaging preparation . You will receive an email confirmation once your order has been successfully processed.

For customized orders or peak seasons (e.g., Black Friday, Cyber Monday), processing time may extend by 1-2 business days. We will notify you via email if any significant delays occur.

2. Shipping Options & Delivery Timelines

We partner with reputable carriers including USPS, UPS, and DHL through Shopify Shipping to ensure reliable delivery . Below are our available shipping options for U.S. destinations:

Shipping Tier	Delivery Time	Applicable Regions
Standard Shipping	3-5 business days	Continental U.S.
Expedited Shipping	1-3 business days	Continental U.S.
Alaska & Hawaii Shipping	5-7 business days	Alaska, Hawaii, and U.S. Territories

Note: Delivery times start from the date of shipment, not order placement. Remote areas may experience an additional 1-2 business day delay .

3. Shipping Fees

Standard Shipping

Free for orders with a total value of $50 or more (continental U.S. only)

$4.99 flat rate for orders under $50 (continental U.S. only)

Expedited Shipping

$12.99 flat rate (continental U.S. only)

Alaska & Hawaii Shipping

Shipping fees are automatically calculated at checkout based on your delivery address and selected shipping tier .

4. Shipment Tracking

Every Kieslect order includes full tracking functionality. Once your package is dispatched, we will send a shipment confirmation email containing your unique tracking number and a link to monitor real-time delivery status .

Carriers update tracking information every 12 hours in compliance with U.S. postal regulations . If you encounter issues with tracking updates, please allow 24 hours for the system to synchronize before contacting our support team.

5. Customs, Duties & Taxes

For shipments within the United States (including territories), all prices displayed on our website include applicable sales tax based on your delivery state . However, note the following:

Alaska, Delaware, Montana, New Hampshire, and Oregon have no state sales tax, which will be reflected at checkout.

Some states (e.g., California, Colorado) may apply additional local taxes or tech-specific levies, which are calculated automatically at checkout .

Kieslect is not responsible for any unexpected taxes or fees imposed by local authorities after delivery.

6. Lost, Damaged & Missing Packages

Lost Packages

All Kieslect shipments are insured against loss . If your package shows "delivered" but you have not received it, please first check with your local carrier and neighbors. If the package is confirmed lost:

For Standard Shipping: We will issue a replacement or full refund within 3 business days of confirmation.

For Expedited Shipping: We will send a priority replacement with expedited delivery at no extra cost .

To file a lost package claim, contact us at support@kieslect.com within 7 days of the expected delivery date.

Damaged Packages

If your Kieslect smartwatch arrives damaged or with missing components:

Take clear photos of the damaged packaging and product.

Email the photos and your order number to support@kieslect.com within 48 hours of delivery.

We will ship a replacement unit via Standard Shipping at no cost, typically within 2 business days of verifying your claim .

7. Shipping Restrictions

We only ship to valid U.S. addresses (PO Boxes are accepted for Standard Shipping via USPS).

Kieslect smartwatches are electronic devices compliant with FCC certification , so no additional documentation is required for domestic shipping.

We cannot ship to military APO/FPO addresses at this time.

8. Extended Delays

Occasionally, deliveries may be delayed due to factors beyond our control, such as severe weather, carrier disruptions, or customs inspections . In such cases: