Help Center

We support a variety of secure payment options to meet your needs, including:Credit/Debit Cards (Visa, Mastercard, American Express, Discover)PayPalApple PayGoogle PayShop Pay (with optional buy-now-pay-later plans via Shop Pay Installments, subject to eligibility)

Yes, we prioritize your data security. All transactions on our Shopify store are encrypted using SSL (Secure Sockets Layer) technology, and we never store your full payment details. Our payment processors (Shopify Payments, PayPal, etc.) are compliant with global security standards (PCI DSS) to protect your information from unauthorized access.

We are required by law to collect sales tax for orders shipped to states where Kieslect has a tax nexus. The applicable sales tax will be calculated automatically at checkout based on your shipping address. You can view the tax amount before completing your purchase.

Most coupon codes cannot be combined with other ongoing promotions (e.g., bundle deals or flash sales), unless explicitly stated in the coupon terms. To apply a coupon, enter the code in the “Discount code” field at checkout – the system will verify if it’s valid for your order.

Once your order is shipped, we’ll send a confirmation email with a tracking number and a link to the carrier’s website (e.g., USPS, UPS, FedEx). You can also track your order by logging into your Kieslect Shopify account and navigating to “Order History.” Tracking information may take 1-2 business days to update after shipping

We offer a 30-day return window for most Kieslect smartwatches and accessories, starting from the date you receive your order. To be eligible for a return:The item must be unused, in its original packaging, and in like-new condition (no scratches, dents, or signs of wear).All included accessories (charging cable, manual, warranty card) must be returned.Custom or personalized items (e.g., engraved straps) are non-returnable unless defective.

To start a return:1.Log into your Kieslect Shopify account and go to “Order History.”2.Select the order you want to return and click “Request Return.”3.Follow the prompts to provide details (e.g., reason for return, photos of the item if defective).4.Once your return request is approved, we’ll send a prepaid return shipping label (for U.S. orders) and instructions on how to send the item back.5.Ship the item within 7 days of receiving the return label – we’ll process your refund once we receive and inspect the item (usually within 3-5 business days).

All Kieslect smartwatches come with a 1-year manufacturer’s warranty that covers defects in materials or workmanship. If your watch malfunctions within the warranty period (and it’s not due to accidental damage or improper use):Contact our customer support team at support@kieslect-us.com with your order number and photos/videos of the defect.We’ll either arrange a free replacement or repair, depending on the issue. For defective items, we cover all return shipping costs.

Once we receive and approve your returned item, refunds are processed within 3-5 business days. The refund will be credited back to your original payment method. Please note that it may take an additional 3-7 business days for the funds to appear in your account, depending on your bank or payment processor’s processing times.

You can cancel or modify your order (e.g., change the shipping address, update the product model) within 24 hours of placing it, provided the order has not been processed or shipped. To request a cancellation/modification, contact our support team immediately at support@kieslect-us.com with your order number. Once the order is shipped, we cannot cancel or modify it – you will need to follow our return policy instead.

The best way to receive timely updates is by subscribing to our email newsletter. We also announce promotions on our website’s homepage banner, social media channels (Facebook, Instagram, Twitter), and through push notifications if you’ve enabled them on our mobile site. Follow us on social media for exclusive flash sales and limited-time offers.

Promotion prices typically apply to selected products as specified in the promotion details. Some exclusions may apply, such as limited-edition models, clearance items, or products already on special offer. Each promotion will clearly state which items are included, so please check the terms before purchasing.

We offer a 7-day price protection guarantee for full-priced items. If the price of an item you purchased drops within 7 days of delivery, contact our customer support with your order number and the current sale price. We’ll refund you the difference via your original payment method. This policy does not apply to clearance items, limited-time flash sales, or promotional bundles.

The duration of promotions varies:Flash sales usually last 24-48 hoursWeekend promotions typically run from Friday to SundaySeasonal sales (e.g., Black Friday, summer sale) may last 1-2 weeksSpecific end dates are always listed in the promotion details. We recommend acting promptly as popular items may sell out during promotions.

Promotional bundles (e.g., smartwatch + free strap + screen protector) are limited to one per customer unless stated otherwise. Bundles cannot be split, and individual items from a bundle cannot be returned separately for partial refunds. If you need to return a bundle, all items must be returned in their original condition to qualify for a full refund.

Prices in your cart are subject to change if:The item was part of a limited-time promotion that expiredThere was a pricing adjustment due to currency fluctuations or tax rate changesInventory levels changed, affecting special pricing for bulk quantitiesWe recommend completing your purchase promptly once you’ve added items to your cart to avoid unexpected price changes.

We strive to offer competitive pricing on all Kieslect products. While we don’t price match with other retailers, our Shopify store often features exclusive promotions and bundles that provide better value than other channels. Sign up for our newsletter to ensure you never miss our best deals.These additional FAQs address common customer concerns about promotional offers, price guarantees, and potential pricing changes, helping to manage expectations and reduce support inquiries. You can adjust the details (like the 7-day price protection period) to match your specific business policies.