Warranty Policy

At Kieslect, we stand behind the quality and performance of our smartwatches. This Warranty Policy outlines the coverage, terms, and procedures for resolving defects in materials or workmanship for Kieslect smartwatches purchased directly from our U.S. Shopify independent store or authorized U.S. retailers.

1. Warranty Coverage Period

Standard Limited Warranty: All Kieslect smartwatches come with a 12-month limited warranty from the original date of purchase. This warranty applies only to the original purchaser (proof of purchase required, such as a valid order confirmation or receipt).

Extended Warranty Option: Customers can purchase a 24-month extended warranty at checkout, extending coverage to 24 months from the original purchase date. The extended warranty includes all benefits of the standard warranty, plus priority technical support.

2. What the Warranty Covers

This warranty covers defects in materials or workmanship that occur under normal use (as defined in the Kieslect User Manual) during the warranty period, including:

Malfunctioning of the touchscreen, display, or internal sensors (e.g., heart rate monitor, GPS).

Battery performance issues (e.g., inability to hold a charge beyond 50% of the original capacity, sudden power loss).

Faulty connectivity (e.g., persistent Bluetooth/Wi-Fi disconnections unrelated to external devices or networks).

Defects in the watch case, strap, or buttons (e.g., unprovoked cracking, loose components).

If a covered defect is confirmed, Kieslect will, at its discretion:

Repair the defective smartwatch with genuine Kieslect parts.

Replace the defective unit with a new or refurbished Kieslect smartwatch of the same model (or a comparable model if the original is discontinued).

Issue a full refund of the original purchase price (excluding shipping fees) if repair or replacement is not feasible.

3. What the Warranty Does NOT Cover

The warranty does not apply to the following situations, and Kieslect reserves the right to deny warranty claims for these cases:

Damage caused by improper use, including but not limited to:

Physical damage from drops, impacts, or exposure to extreme temperatures (below -10°C/14°F or above 45°C/113°F).

Water damage beyond the watch’s rated water resistance (check your specific Kieslect model’s specs—e.g., 5ATM/IP68—for details).

Unauthorized modifications, repairs, or disassembly (e.g., opening the watch case or replacing parts with non-Kieslect components).

Normal wear and tear, such as:

Scratches on the display (unless caused by a manufacturing defect).

Fading or fraying of the watch strap from regular use.

Software-related issues that can be resolved via updates, including:

Glitches fixed by official Kieslect firmware updates.

Compatibility issues with third-party apps or devices (e.g., smartphones not listed in Kieslect’s compatibility guide).

Loss or theft of the smartwatch.

Purchases from unauthorized sellers (e.g., third-party marketplaces like eBay or Facebook Marketplace, unless the seller is an official Kieslect U.S. authorized retailer).

Products with altered or missing serial numbers (located on the back of the watch case or in the device’s settings).

4. How to File a Warranty Claim

To request warranty service, follow these steps within the warranty period:

Gather Required Information:

Original proof of purchase (order number, receipt, or invoice).

The smartwatch’s serial number (find it in Settings > About Watch or on the product packaging).

Clear photos/videos of the defect (e.g., a non-responsive screen, swollen battery, or cracked case) and the watch’s serial number.

A detailed description of the issue (e.g., “Battery dies within 2 hours of full charge despite no app usage”).

Submit the Claim:

Visit the Kieslect U.S. Shopify store > “Support” > “Warranty Claim” to complete the online form, or email the required information to warranty@kieslect.com with the subject line “Warranty Claim - [Your Order Number]”.

Await Review & Instructions:

Our warranty team will review your claim within 2 business days and email you a confirmation.

If approved, we will provide a pre-paid shipping label for you to send the defective unit to our U.S.-based service center (Alabama). Do not ship the watch without prior approval—unauthorized shipments will not be processed.

Repair/Replacement Process:

Once we receive the defective unit, we will inspect it within 3-5 business days.

For valid claims, we will ship the repaired/replaced watch via Standard Shipping (free of charge) within 2 business days of completing the repair/replacement.

You will receive a shipping confirmation email with a tracking number.

5. Additional Terms

Warranty Transferability: This warranty is non-transferable and applies only to the original purchaser.

International Purchases: This warranty is valid exclusively for Kieslect smartwatches purchased and used in the United States. For products bought outside the U.S., please refer to the local Kieslect warranty policy of the purchase country.

Limitation of Liability: Kieslect’s liability under this warranty is limited to the repair, replacement, or refund of the defective product. Kieslect shall not be liable for indirect, incidental, or consequential damages (e.g., loss of data, inconvenience, or third-party costs).

Warranty Updates: Kieslect may update this warranty policy from time to time. The latest version will be posted on our U.S. Shopify store, and updates will not retroactively affect existing warranty claims.